Terms and conditions

General Terms and Conditions

Valid and effective from 1 May 2026

These General Terms and Conditions (hereinafter the “Terms”) govern the mutual rights and obligations between us as the seller (hereinafter “We”) and you as the buyer (hereinafter “You”) when concluding distance contracts via the online store www.cupranova.com (hereinafter the “E-shop”). Communication between Us and You takes place primarily by means of distance communication.

If any provision of these Terms conflicts with what We have specifically agreed within Your Order, the individual agreement shall prevail.

Information about the processing of personal data can be found in a separate document titled “Privacy Policy” published on the E-shop.

1. Definitions

• Price – the amount payable by You for the Goods.
• Shipping Price – the amount payable by You for delivery of the Goods, including packaging, postage and other fees.
• Total Price – the sum of the Price, the Shipping Price and any further costs and fees specified in the Order.
• VAT – value added tax under applicable laws.
• Digital content – content supplied in digital form or a digital service that enables You to create, process or store data in digital form or to access such data.
• E-shop – the online store operated by Us at cupranova.com.
• Invoice – a tax document issued in accordance with applicable VAT regulations for the Total Price.
• Order – Your proposal to conclude a Contract for the purchase of Goods, submitted via the E-shop.
• Entrepreneur – a natural or legal person who, when entering into and performing a contract, acts in the course of their business or professional activity.
• Consumer – a natural person who, when entering into and performing a consumer contract, does not act in the course of their business activity, employment or profession.
• Consumer Sales Contract – a purchase contract concluded between Us as the seller and a Consumer as the buyer.
• Goods – any movable thing, including goods with digital elements, sold by Us through the E-shop.
• User Account – an account created based on the data provided by You that enables the storage of entered data, history of Orders and concluded contracts.
• Contract – a purchase contract concluded on the basis of a duly completed Order sent via the E-shop; it is formed at the moment You receive the Order confirmation from Us.
• Distance Contract – a contract concluded exclusively through one or more means of distance communication, without the simultaneous physical presence of the parties.

For the avoidance of doubt, We are not an operator of an online marketplace.

2. General provisions and instructions

1. The purchase of Goods is possible only via the web interface of the E-shop.
2. When purchasing Goods, You are obliged to provide all information correctly, completely and truthfully. Information provided when ordering the Goods will be considered correct, complete and truthful.
3. These Terms are available in the English language. After concluding the Contract, We will send the Terms to Your e-mail together with the Order confirmation.
4. You agree to the use of distance communication means when concluding the Contract. The costs You incur when using such means (e.g. internet connection costs) are borne by You and do not differ from the standard rate.

3. Conclusion of the contract

1. The Contract is concluded at distance via the E-shop.
2. To conclude the Contract, You need to create an Order proposal. The proposal must contain:
   1. information about the purchased Goods (You select Goods on the E-shop by clicking the “Add to cart” button),
   2. information about the Price, Shipping Price, VAT, payment method for the Total Price and the requested delivery method (these data are displayed automatically in the cart),
   3. Your identification and contact details (name, surname, delivery address, telephone number and e-mail address).
3. Before submitting the Order, You can check and change the entered data.
4. By clicking the “Order with obligation to pay” button, You submit the Order. Before submitting, You must confirm that You have read these Terms and agree to them (checkbox).
5. We will confirm Your Order by a message sent to the e-mail address provided in the Order. The confirmation will include a summary of the Order and these Terms. The Contract is formed upon Our confirmation of the Order.
6. There may be cases where We are unable to confirm Your Order (e.g. if the Goods are unavailable). In such cases We will contact You and send You a new offer. The Contract is then formed upon Your confirmation of the new offer.
7. If the E-shop or Order contains a manifestly incorrect Price (e.g. due to a technical error), We are not obliged to deliver the Goods at that Price, even if You received an Order confirmation. In such case We will contact You without delay and are entitled to withdraw from the Contract together with an offer to conclude a new Contract in a modified form. If You do not confirm Our offer within 3 days, We are entitled to withdraw from the concluded Contract.
8. By concluding the Contract, You are obliged to pay the Total Price.
9. If You have a User Account, You may create an Order through it. Even in such case, You must check the correctness of the pre-filled data.
10. In some cases We allow the use of a discount (discount code). The discount details are entered in a designated field in the Order.

4. User account

1. Based on Your registration on the E-shop, You can access Your User Account.
2. When registering, You are obliged to provide all data correctly and truthfully and to update it if it changes.
3. Access to the User Account is secured by a username and password. You are required to maintain confidentiality of the access credentials and not to allow their use by third parties. We bear no responsibility for the misuse of Your credentials.
4. The User Account is personal and You are not entitled to allow its use by third parties.
5. We may cancel the User Account, in particular if You do not use it for more than 5 years, after Your withdrawal from a Contract, or if You breach Your obligations under the Contract and these Terms.
6. The User Account may not be available continuously, in particular due to necessary maintenance of hardware and software equipment.

5. Price and payment terms, retention of title

1. The Price is always shown on the E-shop, in the Order proposal and in the Contract. In case of discrepancy between the Price shown for the Goods on the E-shop and the Price stated in the Order proposal, the Price stated in the Order shall apply, which shall be identical to the Price in the Contract.
2. The Total Price includes VAT and all fees set by special legal regulations.
3. We will require payment of the Total Price after concluding the Contract and before handing over the Goods. You may pay by the following methods:
   1. Bank transfer – payment details will be sent to You together with the Order confirmation. The Total Price is due within 5 days of Order confirmation.
   2. Online card payment – the payment is processed through the payment gateway of a payment service provider and is governed by the terms of that gateway. The Total Price is due upon Order placement.
   3. Cash on delivery – payment is made upon receipt of the Goods from the carrier (where available).
4. The Invoice will be issued in electronic form after payment of the Total Price and sent to Your e-mail address. The Invoice will also be available in the User Account, if You have one.
5. Ownership of the Goods passes to You only upon full payment of the Total Price and delivery of the Goods.

6. Delivery of goods, passing of risk

1. The Goods will be delivered to You by the method of Your choice from the available options (e.g. parcel-locker pick-up, DPD, GLS, Packeta, GEIS, postal delivery).
2. The Goods can be delivered within the European Union. The complete list of countries and shipping prices can be found in the “Shipping and Payment” section.
3. We are obliged to deliver the Goods without undue delay, no later than 30 days from the conclusion of the Contract, unless otherwise agreed. The Goods are deemed delivered when received by You or a person designated by You, or upon handover to a carrier appointed by You outside the delivery options offered by Us.
4. If circumstances arise that affect the delivery date, We will inform You of the new expected delivery date by e-mail without undue delay. Your right to withdraw from the Contract is not affected.
5. Upon receiving the Goods from the carrier, You are obliged to inspect the integrity of the packaging. In case of damage, notify the carrier and Us immediately at shop@cupranova.com. If the damage to the packaging indicates unauthorised handling of the shipment, You are not required to accept the Goods from the carrier.
6. You are obliged to accept the Goods at the agreed place and time. If You fail to accept the Goods without justified reason, We are entitled to withdraw from the Contract due to a material breach by You and to claim damages in the amount of actual costs of the delivery attempt.
7. If the Goods are delivered repeatedly or in a different manner than agreed for reasons attributable to You, You are obliged to reimburse the costs associated with repeated delivery.
8. The risk of accidental loss, damage or destruction of the Goods passes to You upon delivery. If You fail to accept the Goods or refuse to accept them, the risk passes to You at the moment You had the opportunity to accept them.

7. Liability for defects (warranty)

7.1 General provisions

1. We undertake to deliver the Goods in the agreed quality and quantity, free of defects.
2. If You are a Consumer, We undertake to deliver Goods that conform to the contract pursuant to Directive (EU) 2019/771 and its transpositions into national law applicable to the Consumer.
3. The Goods conform to the contract in particular if:
   1. they are fit for all purposes for which Goods of the same type are normally used,
   2. they correspond to the description and quality of any sample or model made available to You before the conclusion of the Contract,
   3. they are delivered with such accessories, packaging and instructions, including installation instructions, as You may reasonably expect,
   4. they are delivered in the quantity, quality and with the characteristics, including functionality, compatibility, safety and durability, normal for Goods of the same type.

7.2 Warranty period

1. The general warranty period for consumer purchases is 24 months and begins on the date the Goods are taken over by the Consumer.
2. For used Goods, a shorter warranty period may be agreed, but not less than 12 months.
3. If the Goods are replaced, the warranty period starts again from the date the new Goods are received.
4. For Goods with digital elements where the digital content or service is to be supplied continuously over an agreed period, We are liable for any defect that occurs during the entire agreed period, but at least for 2 years from delivery.
5. Rights from liability for defects in perishable Goods must be exercised at the latest on the day following the purchase.

7.3 When We are not liable for defects

1. We are not liable for defects if:
   1. You knew of the defects at the time of concluding the Contract or had to be aware of them and the defects are not in conflict with the agreed properties of the Goods,
   2. You caused the defects yourself (in particular by mechanical damage, improper use or unsuitable maintenance),
   3. You were expressly informed in writing that a certain property of the Goods does not meet the general requirements and You expressly consented to this nonconformity,
   4. the defects arose due to incorrect installation or failure to install necessary updates, if We provided You with the updates and informed You of their availability.

8. Filing a complaint and complaint procedure

8.1 How to file a complaint

1. You may file a complaint:
   1. by e-mail to shop@cupranova.com,
   2. in writing to the registered office address.
2. For the complaint You may also use the model form contained in Appendix 2 of these Terms.
3. In the notice please state a description of the defect, Your identification details, contact e-mail and the requested method of handling the complaint.
4. When filing a complaint, please submit proof of purchase (invoice) to demonstrate the purchase from Us.

8.2 Handling of the complaint

1. The day of filing the complaint is considered the day of delivery of the defective Goods together with the relevant documents.
2. When filing the complaint, We will immediately issue You a written confirmation of receipt of the complaint.
3. A Consumer complaint will be handled within a period not exceeding 30 days from the date of filing.
4. We will inform You about the handling of the complaint by e-mail or in another agreed manner.

8.3 Consumer rights when filing a complaint

1. If the defect is repairable, You have the right to free, timely and proper repair at Our expense.
2. Instead of repair, You may request a replacement of the defective Goods, unless this would cause Us disproportionate costs in view of the Price of the Goods and the seriousness of the defect.
3. If We fail to remedy the defect within a reasonable time or inform You that the defect cannot be remedied, You have the right to:
   1. a reasonable price reduction, or
   2. withdrawal from the Contract.
4. You may not withdraw from the Contract if You contributed to the defect or if the defect is insignificant.

8.4 Specifics for Entrepreneurs

1. As an Entrepreneur, You are obliged to notify and report an obvious defect without undue delay after its discovery, but no later than 3 days after receiving the Goods.
2. Hidden defects must be reported without undue delay after their discovery, but no later than upon expiration of the warranty period.

9. Consumer withdrawal from the contract

You have the right to withdraw from the Contract without giving any reason within 14 days from the day of receipt of the Goods.

1. The withdrawal period expires after 14 days:
   1. from the day of receipt of the Goods by You or by a person designated by You,
   2. in the case of Goods consisting of multiple parts or pieces – from the day of receipt of the last part or piece,
   3. in the case of regular recurring delivery of Goods – from the day of receipt of the first delivered Goods,
   4. in the case of a Contract for the provision of a service or supply of digital content not on a tangible medium – from the day of conclusion of the Contract.
2. To exercise the right of withdrawal, You must inform Us of Your decision by an unequivocal statement (for example, a letter sent by post or e-mail). You may use the model form in Appendix 1.
3. The withdrawal period is observed if You send notice of withdrawal before the 14-day period expires.
4. You must return the Goods to Us no later than 14 days from the day of withdrawal from the Contract.
5. The direct cost of returning the Goods is borne by You. We cannot accept Goods sent cash-on-delivery.
6. After withdrawal from the Contract, We will refund all payments received from You, including the cost of delivery (with the exception of supplementary costs resulting from Your choice of a delivery method other than the cheapest standard delivery method offered by Us). The refund will be made without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal.
7. We will refund the payment using the same means of payment You used for the original transaction, unless You have expressly agreed otherwise. In any event You will not incur any fees as a result of the refund.
8. The refund will be processed only after receipt of the returned Goods at Our address or upon presentation of proof of dispatch, whichever occurs earlier.
9. You are liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
10. You cannot withdraw from a Contract for, in particular:
    1. the supply of services, if the service has been fully performed and performance began with Your prior express consent and acknowledgement that the right of withdrawal would be lost after full performance,
    2. the supply of Goods made to Your specifications or clearly personalised,
    3. the supply of Goods that are perishable or have a short use-by date,
    4. the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery,
    5. the supply of Goods that are, after delivery, inseparably mixed with other items,
    6. the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery,
    7. the supply of digital content not on a tangible medium, if performance began with Your prior express consent and acknowledgement that the right of withdrawal would be lost.

10. Alternative dispute resolution (ADR/ODR)

1. If You are a Consumer and You are not satisfied with the way We have handled Your complaint, or You believe that We have violated Your rights, You have the right to contact Us with a request for redress at shop@cupranova.com.
2. If We respond negatively to Your request or do not respond within 30 days of dispatch, You have the right to submit a proposal to initiate alternative dispute resolution.
3. The competent ADR body for cross-border consumer disputes against the Seller is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, P.O. BOX 5, 820 07 Bratislava, Slovak Republic, soi.sk), or another body listed in the register of ADR entities maintained by the Slovak Ministry of Economy (www.mhsr.sk).
4. You may also use the EU Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr/.

11. Final provisions

1. These Terms and their components are available in electronic form on the E-shop. After concluding the Contract, We will send the current wording of the Terms to the e-mail address provided in the Order.
2. These Terms and the Contract are governed by the laws of the Slovak Republic. However, this does not affect the Consumer’s rights arising from generally binding legal regulations of the country of the Consumer’s habitual residence which cannot be contractually excluded (Art. 6 of Regulation (EC) No. 593/2008 – Rome I).
3. We are entitled to amend these Terms at any time. For already concluded Contracts the wording of the Terms valid on the day the Order was sent shall apply.
4. If any provision of these Terms is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning approximates the invalid provision as closely as possible. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
5. These Terms enter into force and effect on 1 May 2026.